Triggering KYC on the right products

You've set up documents, questions, factors, and approver fields. But the system still doesn't know when to ask for KYC. This article covers the final piece: marking which product categories actually require KYC, and then turning the whole module on.

Marking categories as KYC-required

Open Settings → Catalog → Categories. For each product category where you want KYC to be required, open it and tick the Requires KYC checkbox. Save.

From that point, whenever a customer tries to rent any product from that category, the booking flow checks if their KYC is approved. If not, the team is prompted to send them the KYC link.

Which categories should require KYC?

A good rule of thumb: tick this on for categories where the equipment value is high enough that you'd want ID for a stranger walking in off the street. Skip it on low-value categories.

For AV/IT rental shops in India, that usually means:

• Cameras, lenses, lighting kits — yes
• Projectors, screens, sound systems — yes
• Laptops, workstations — yes
• Cables, stands, small accessories — no
• Consumables, batteries — no

Adjust to your business. You can change the setting on a category any time; it only affects future bookings.

Flipping the switch

Now go back to Settings → Risk & KYC → Settings and turn the Enable Risk & KYC toggle ON. The module is now live.

From this point on, when a new customer tries to rent equipment from a KYC-required category, your team will see a “KYC required” prompt on the booking. They send the customer the portal link; the customer fills it in on their phone; your team reviews; the rental proceeds (or doesn't).

What happens with existing customers?

Existing customers who have already cleared KYC don't get asked again. Customers who've never been through KYC and suddenly want to rent a KYC-required item will be prompted to complete one before the booking can proceed.

Repeat customers from before you turned on the module are treated as “has not done KYC” — so your first few weeks after going live will involve some catching up. Plan for that.

Next step

Configuration is done. The next two articles cover how customers experience KYC on their end, and how your team reviews submissions. Worth reading both before you go live, so you know what to expect.